Privacy Policy – ezspin6

ezspin6 ("we", "us", "our") operates the online casino and sports betting platform accessible at ezspin6.org. We are the data controller in respect of personal data collected and processed in connection with your use of the ezspin6 Platform.

ezspin6 holds an international gaming authority licence and operates in compliance with the data protection requirements imposed by that licence and applicable international data protection standards. We take our responsibilities as a data controller seriously and have implemented appropriate technical and organisational measures to protect the personal data of all Players.

This Privacy Policy applies to all personal data collected from Players, website visitors, and individuals who contact ezspin6 through any channel, including live chat, email, and WhatsApp support. It should be read together with our Terms and Conditions and Responsible Gaming Policy.

ezspin6 collects personal data in the following categories depending on how you interact with our Platform:

2.1 Registration Data. When you create an ezspin6 account, we collect your full name, date of birth, email address, username, and country of residence. This information is necessary to create and maintain your account and to verify that you meet the minimum age requirement of 21 years.

2.2 Identity Verification (KYC) Data. To comply with our anti-money-laundering and know-your-customer obligations, we collect copies of government-issued identification (such as a MyKad, passport, or driving licence), proof of address documentation, and where applicable, source of funds information. KYC data is processed under a separate data handling protocol with enhanced access controls.

2.3 Financial Data. We collect payment method details necessary to process deposits and withdrawals, including mobile wallet identifiers (such as Touch n Go eWallet or Boost account numbers), bank account numbers for FPX transactions, partial card details, and cryptocurrency wallet addresses. We do not store full card numbers on our servers — card processing is handled by PCI-DSS compliant payment processors.

2.4 Transaction and Gaming Data. We maintain records of all deposit and withdrawal transactions, bet histories, game session logs, bonus claims, and wagering activity associated with your account. This data is used for account management, dispute resolution, regulatory reporting, and responsible gaming monitoring.

2.5 Technical and Device Data. We automatically collect certain technical data when you access the Platform, including your IP address, browser type and version, operating system, device identifiers, session timestamps, pages visited, and clickstream data. This data is used for Platform security, fraud detection, and improving Platform performance.

2.6 Communications Data. When you contact ezspin6 support via live chat, email, or WhatsApp, we retain records of those communications for quality assurance, dispute resolution, and training purposes.

ezspin6 uses the personal data we collect for the following purposes:

• Account creation and management – to create, maintain, and secure your ezspin6 account.
• Identity and age verification – to confirm that you are 21 years of age or older and to satisfy our KYC and AML obligations.
• Transaction processing – to process deposits, withdrawals, and bonus credits to and from your MYR wallet.
• Platform operation and personalisation – to deliver the gaming services you have requested and to personalise recommendations based on your play history and preferences.
• Security and fraud prevention – to detect, investigate, and prevent fraudulent, abusive, or otherwise prohibited activity on the Platform, including multi-accounting, bonus abuse, and money laundering.
• Regulatory compliance – to meet our obligations under our gaming licence, applicable anti-money-laundering regulations, and data protection laws.
• Customer support – to respond to your queries, process complaints, and resolve disputes.
• Responsible gaming – to monitor play patterns and implement responsible gaming tools, including deposit limits and self-exclusion requests.
• Marketing communications – to send you promotional offers and Platform updates, where you have provided consent or where we have a legitimate interest to do so. You may opt out of marketing communications at any time.
• Platform improvement – to analyse aggregated usage data to improve Platform performance, user experience, and game selection.

ezspin6 processes your personal data on the following legal bases:

• Contractual necessity – processing required to perform our obligations to you under the Terms and Conditions (account management, payment processing, game delivery).
• Legal obligation – processing required to comply with applicable laws and our licensing requirements, including KYC, AML, and regulatory reporting obligations.
• Legitimate interests – processing for fraud prevention, Platform security, and improvement of our services, where those interests do not override your fundamental rights and freedoms.
• Consent – processing for direct marketing communications and non-essential cookies, where your specific consent has been obtained. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5.1 No Sale of Data. ezspin6 does not sell, rent, or trade your personal data to any third party for their own commercial or marketing purposes under any circumstances.

5.2 Service Providers. We share personal data with carefully selected third-party service providers who process data on our behalf under binding data processing agreements. These include: payment processors and e-wallet platforms (for transaction processing), KYC and identity verification providers, fraud detection and cybersecurity service providers, cloud infrastructure providers (for data hosting), and customer communication platforms (for support services).

5.3 Game Providers. When you play a game developed by a third-party game studio (such as Pragmatic Play, Playtech, or Microgaming), your account identifier and relevant game session data is shared with that provider to facilitate gameplay. Game providers are contractually prohibited from using this data for purposes other than game delivery.

5.4 Regulatory and Legal Disclosure. ezspin6 may disclose personal data to regulatory authorities, law enforcement agencies, or courts where required to do so by applicable law, court order, or our gaming licence conditions.

5.5 Business Transfers. In the event of a merger, acquisition, or sale of ezspin6 or its assets, personal data held by ezspin6 may be transferred to the acquiring entity, subject to the same data protection standards as those described in this Policy.

ezspin6 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device when you visit our site.

We use the following categories of cookies:

• Strictly necessary cookies – required for the Platform to function, including session authentication, security, and fraud prevention. These cannot be disabled.
• Performance cookies – collect anonymised data about how visitors use the Platform to help us improve page performance and navigation. We use aggregated analytics data only.
• Functional cookies – remember your preferences (such as language settings and preferred payment method) to improve your experience.
• Marketing cookies – used to deliver relevant promotions based on your activity. These are applied only where you have provided consent.

You may manage your cookie preferences through your browser settings or our cookie preference centre. Note that disabling strictly necessary cookies will impair Platform functionality.

ezspin6 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by law.

• Active account data is retained for the duration of your account's active life.
• Transaction and gaming records are retained for a minimum of five (5) years following account closure, in compliance with anti-money-laundering record-keeping requirements.
• KYC documents are retained for a minimum of five (5) years following account closure, or longer if required by applicable law or ongoing regulatory inquiry.
• Support communications are retained for two (2) years for quality assurance and dispute resolution purposes.
• Marketing preferences and opt-out records are retained indefinitely to ensure we respect your marketing consent choices.

At the end of the applicable retention period, personal data is securely deleted or irreversibly anonymised.

ezspin6 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, loss, disclosure, or destruction. These measures include:

• AES-256 encryption for all personal and financial data stored at rest.
• TLS 1.3 encryption for all data transmitted between your device and our servers.
• Multi-factor authentication for all administrative access to production systems.
• Role-based access controls ensuring staff can only access data relevant to their specific function.
• Automated intrusion detection and real-time security monitoring of all Platform infrastructure.
• Regular security audits and penetration testing by independent third-party security specialists.
• Formal incident response procedures with defined notification timelines for data breach events.

While ezspin6 takes all reasonable steps to protect your data, no system can guarantee absolute security. You also play a role in keeping your account secure — use a strong, unique password and enable two-factor authentication from your Account Settings.

Subject to applicable law, you have the following rights in respect of the personal data that ezspin6 holds about you:

• Right of Access – the right to request a copy of all personal data we hold about you.
• Right to Rectification – the right to request correction of inaccurate or incomplete personal data.
• Right to Erasure – the right to request deletion of your personal data, subject to our legal obligations to retain certain data (such as AML record-keeping requirements).
• Right to Restriction – the right to request that we restrict processing of your personal data in certain circumstances.
• Right to Data Portability – the right to receive your personal data in a structured, machine-readable format and to have it transmitted to another controller where technically feasible.
• Right to Object – the right to object to processing of your personal data on the grounds of legitimate interests, including for direct marketing purposes.
• Right to Withdraw Consent – where processing is based on your consent, the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact ezspin6 via email at [email protected] or via live chat from your account dashboard. We will respond within 30 days of receiving a verifiable request.

ezspin6 may transfer personal data to service providers and infrastructure providers located in countries outside Malaysia. Where such transfers occur, ezspin6 ensures that appropriate safeguards are in place to protect your personal data to a standard equivalent to that required under the data protection laws applicable to our operations.

Such safeguards may include contractual data processing agreements incorporating standard contractual clauses, adequacy decisions, or other approved transfer mechanisms. Details of the safeguards applied to any specific international transfer are available upon request by contacting our data protection contact point.

The ezspin6 Platform is strictly for individuals aged 21 and above. We do not knowingly collect personal data from persons under the age of 21. If we become aware that personal data has been submitted by or on behalf of an underage individual, we will immediately close the associated account and delete all related data.

If you believe that an underage individual has registered on the ezspin6 Platform, please notify us immediately via [email protected] so that we can take prompt action.

ezspin6 may update this Privacy Policy from time to time to reflect changes in our data practices, regulatory requirements, or Platform services. Material changes will be communicated to registered Players via email to the address associated with your account, and/or via a prominent notice on the Platform, no fewer than seven (7) days before the change takes effect.

The "Last updated" date at the top of this Policy reflects the date of the most recent revision. We encourage you to review this Policy periodically. Continued use of the Platform following notification of a change constitutes your acceptance of the revised Policy.

If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to raise a data protection concern, you may contact ezspin6 through the following channels:

• Email: [email protected] — please use the subject line "Privacy Request" for data rights inquiries.
• Live Chat: Available 24/7 via your account dashboard at ezspin6.org.
• WhatsApp: Accessible through the account support panel after login.

We aim to acknowledge all privacy-related inquiries within two (2) business days and to resolve them within thirty (30) calendar days of receiving a verifiable request. Complex requests may take longer; we will notify you if an extension is required.